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| Michael Khoo
The iSchool at Drexel University, 3141 Chestnut Street, Philadelphia PA 19104, USA 
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My research investigates the sociotechnical dimensions of technology use, with a focus on information systems and digital libraries, and understanding the different mental models and practices that users bring to their interactions with these systems. I draw on models of culture, practice, and knowledge, from anthropology, communication, human-computer interaction, philosophy, and sociotechnical studies, and I operationalize these through a range of methods, including ethnography, webmetrics, user-centered design, interviews, surveys and focus groups, and analyses of organizational communication.
I have 10 years of ethnographic and qualitative research experience in field sites ranging from the Indian Himalaya to customer call centres for a wireless phone company. I have worked with digital libraries since 2000. | |